We offer a 28 day return policy from the date of sale.
If 28 days have passed since your purchase we unfortunately cannot accept your return.
To be eligible for a return, items must be returned and received back at our warehouse within 28 days from the date of sale.
All returned item(s) must be sent back in the same condition and packing they were received in; items must also be unused, unopened and adequately packaged.
We retain the right to withhold a portion of the total refund amount and / or cancel a return if the above return requirements are not met.
If you would like to return an item(s) purchased at MCOIL.CO.UK please first contact our customer service team by email to check if your order is eligible for a return via contact@mcoil.co.uk
In your return request email, you will need to provide us with:
your order number,
your name,
your email address
and your reason for wanting to return your item(s).
Please be aware: we do not accept the return of special order item(s).
Once we receive you return request email it will be submitted to a member of our returns team for approval; please allow 1 - 5 working days for this process to complete.
Do not send your item(s) back to us until your return has been approved. Once approved you will be issued a unique returns code, please keep this safe as you will need it later.
When your return has been approved you will then need to send your item(s) back to our warehouse.
Once we have received your returned items, and they are approved for a credit, we will issue you a credit against the payment method you used.
DAMAGED OR FAULTY ITEMS
If you have received an item that is damaged or faulty we're extremely sorry for any inconveniences caused.
Please contact us within 28 days from the point of sale and we will be more than happy to arrange a refund or replacement item for you.
RETURN SHIPPING INSTRUCTIONS
1. Before you send a return back to us please first ensure your return request has been successfully approved to avoid any return complications or cancelations. We will send an email to you when we have approved your return.
2. Once your return has been approved; please print out the order confirmation email we sent you upon purchase relating to the item(s) you plan to return.
3. Clearly write the returns code we’ve provided you for this return on the printed order confirmation email.
4. Securely & safely repackage the returning item(s). Please also include your printed order confirmation email with the returns code written clearly on the document.
5. Send your return back to our warehouse with a carrier of your choice using a fully tracked and insured shipping service.
Please return your item(s) to the shipping address listed below:
MCOIL RETURNS
UNIT 1 Thellow Heath Farm
Northwich Road
Antrobus
Northwich
Cheshire
CW9 6JB
016187 52020